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  • Nigel Bradley
    Practice Manager, Dynamics 365 Power Platform -FUJIFILM MicroChannel

  • On-Demand Webinar
  • On-demand
  • Watch Replay

Stay up to date with the latest Wave 1 2023 new release across Dynamics 365 Sales and beyond. See a demonstration of our key feature highlights for Sales, also improvements in the user interface, the new email template designer available in Customer Service and approval workflows built-in Power Automate.

In this on-demand webinar, Nigel Bradley will walk us through the following selected new functionality for Dynamics 365 users:

What you'll learn

  • Sales: New opportunity pipeline views. SMS conversations with customers. Intelligent suggestions for seller effectiveness. Cross-sell or upsell opportunities. Sales Accelerator - Focus Mode Worklist. Teams Chat on D365 Records.
  • Customer Service: New Email template designer
  • Power Automate: Sequential approval workflows
  • AI: Viva Sales for Outlook and Co-Pilot for Marketing
The Presenters
Practice Manager, Microsoft Dynamics 365 Power Platform Nigel Bradley

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