Microsoft is continuing to improve Dynamics 365 Sales to help users work smarter and faster. Starting October 2025, new features will be available that make the system more helpful and efficient. Here’s a quick look at some of the most interesting updates
Microsoft highlights these four main upgrades:
Source: Plan and prepare for Dynamics 365 Sales in 2025 release wave 2, Microsoft1. Smarter Sales Qualification Agent
The Sales Qualification Agent, first introduced in the previous releases, is now even better:
• It can handle cold leads by automatically writing personalized emails as a reminder and answering common questions.
• When a lead shows interest in buying, the system passes it to a human agent to continue the conversation.
Source: Plan and prepare for Dynamics 365 Sales in 2025 release wave 2, MicrosoftLeft: New features | Right: Example of auto-generated email
2. New Supervisor Workspace
Supervisors can manage leads more effectively:
• They can see which leads haven’t responded after multiple attempts.
• The system shows useful details, suggests next steps, and allows easy reassignment to other agents.
Source: Plan and prepare for Dynamics 365 Sales in 2025 release wave 2, MicrosoftRed Box: Lead card showing how long a lead has been inactive and extra info for follow-up
3. Build your own AI Agent
You can now build your own agent using your favorite AI tools like ChatGPT or Claude:
• With the Model Context Protocol Server, you can create agents that help with tasks like finding information, qualifying leads, sending emails, and more.
• All of this can be done in Copilot Studio, giving you more control and flexibility.
Source: Plan and prepare for Dynamics 365 Sales in 2025 release wave 2, MicrosoftExample: Creating a custom agent in Copilot Studio
4. Sales Research Agent for better insights
A team of Intelligence is working together to support & empower your sales team.
• It helps gather useful insights and data to guide your sales strategy and decisions.
Source: Plan and prepare for Dynamics 365 Sales in 2025 release wave 2, MicrosoftSales Research Agent in action
Want to learn more?
You can explore all the details on Microsoft’s official pages:
1. Release Plan for D365 Sales – 2025 Wave 2
https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave2/sales/dynamics365-sales/
2. Planned Features Overview
https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave2/sales/dynamics365-sales/planned-features
3. Sales Qualification Agent Details
https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave2/sales/dynamics365-sales/boost-qualified-pipeline-sales-qualification-agent
4. Build Custom Agents with Model Context Protocol Server
https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave2/sales/dynamics365-sales/connect-ai-agents-dynamics-365-sales-using-model-context-protocol-server
